Last updated: September 19, 2026
This canceled shipments policy page explains what you need to know. You can cancel a booked delivery any time before your pet is picked up. This page explains how and what happens next.
Before you book
If you haven’t chosen a driver yet, you can delete your listing at no cost. Nothing has been charged, and any drivers who bid are told the listing was removed.
After you’ve booked (before pickup)
- Open My Deliveries and select your order.
- Choose Cancel delivery.
- Read the refund summary, add a reason, and confirm.
Your driver is notified straight away, a message is added to your chat, and the delivery is marked Cancelled.
What you get back
| When you cancel | Result |
|---|---|
| More than 72 hours before pickup | Full cash refund of your booking fee and protection plan |
| 24 to 72 hours before pickup | Full amount as a one-time booking credit |
| Less than 24 hours before pickup | No refund |
Timing is measured from the pickup time agreed in your accepted bid. See the Refund Policy for how refunds and credits are paid.
Your driver’s fee
You pay your driver directly, so there is no driver payment to cancel through FurShipper. If you already paid your driver anything in advance, resolve that with them directly. Please don’t pay a driver before pickup.
After pickup
Once your driver has picked up your pet, the trip can’t be cancelled in the app. This protects your pet. If something is wrong, message your driver and contact support right away using Help & Support.
If your driver cancels
You are refunded in full automatically. Your listing reopens so other drivers can bid, and you can pick a new driver. See the Booking Guarantee.
Need to change something instead?
If you only need to adjust details, talk to your driver in chat first. Many changes don’t need a cancellation.
Why the Canceled Shipments Policy Uses Timing, Not Reasons
The moment you cancel matters more than the reason under this canceled shipments policy. FurShipper doesn’t ask why you’re cancelling to determine your refund (only when, measured against the pickup time in your accepted bid.
If you’re not sure whether to cancel outright or just adjust the details, message your driver first. Many changes), a new pickup window, an address correction (don’t need a cancellation at all.
Once your pet has been picked up, cancellation is no longer possible in the app), the trip is locked and any problems from that point go through support instead.
None of this is designed to make cancelling difficult. It’s designed so that a driver who’s already on the road isn’t left stranded by a cancellation that could have happened a day earlier.
Further reading: Consumer Financial Protection Bureau on refunds.
See also: Booking Guarantee.
Questions? Open a ticket from Help & Support in your FurShipper account and include your order number (for example FS-000123). FurShipper operates in the United States only.