Refund Policy | FurShipper

Last updated: September 19, 2026

This refund policy page explains what you need to know. This page explains what FurShipper refunds, when, and how the money gets back to you.

What can be refunded

When you book a delivery you pay FurShipper two things at most: the booking fee and, if you chose one, a Pet Protection Plan. These are the amounts covered by this policy.

Your driver’s own fee (the price in the bid you accepted) is not paid through FurShipper. You pay it directly to your driver, so FurShipper cannot refund it. If you have a problem with what you paid a driver, open a support ticket and we will help where we can.

When you get a refund

Situation	What you receive
Your driver cancels before pickup	Full refund of the booking fee and any protection plan, to your original payment method, automatically.
You cancel more than 72 hours before the agreed pickup time	Full refund to your original payment method.
You cancel between 24 and 72 hours before pickup	Booking credit for the full amount (see below), instead of a cash refund.
You cancel less than 24 hours before pickup	No refund.
After your pet has been picked up	The booking can’t be cancelled in the app. Contact support and we will review what happened.

The 72-hour and 24-hour limits are measured from the pickup time in the bid you accepted, and are the current settings. We may change them in future; the terms shown to you when you press Cancel always apply.

Booking credit

A credit is a one-time code (starting with CREDIT-) worth the amount you paid.
Enter it at checkout on a new booking to reduce your booking fee.
It never expires and can be used once. Treat it like cash: anyone who has the code can use it.
We show your code on your delivery page and send it to you by notification.

How and when refunds are paid

Cash refunds go back to the card or PayPal account you paid with. We start the refund immediately; your bank or PayPal usually shows it within 5–10 business days.
If a coupon reduced your booking fee, you are refunded what you actually paid, not the full price.
If a refund can’t be processed automatically, your delivery page tells you so. Contact support with your order number and we will resolve it.

How to get a refund

Open My Deliveries and select the order.
Choose Cancel delivery. You will see exactly what you will receive before you confirm.
Give a short reason and confirm. Refunds and credits happen automatically.

For anything else (a billing mistake, a dispute, or a cancellation after pickup), open a ticket under Refund or Payment in Help & Support. Our team can issue a full or partial refund, or a credit, at its discretion.

PLEASE NOTE

Refunds aren’t available for the driver’s fee, for completed deliveries, or for bookings that have already been refunded in full.

How This Refund Policy Is Actually Enforced

This refund policy isn’t manually reviewed case by case (the timing rules above are enforced automatically the moment you or your driver cancels.

The one part of this refund policy that does need a real person is anything outside the standard rules), a billing mistake, a dispute, or a cancellation after pickup. Those go through a support ticket instead.

Booking credits issued under this refund policy don’t expire, so there’s no rush to use one the moment it lands, it’ll still be there for your next trip.

Further reading: Consumer Financial Protection Bureau on refunds.