Last updated: September 19, 2026
This secure payments page explains what you need to know. How payments work on FurShipper, what you pay us, what you pay your driver, and how your money and your pet are protected.
What do I pay through FurShipper?
Your booking fee and, if you choose one, a Pet Protection Plan. You see the exact total at checkout before you pay. Any coupon you apply is shown as a discount.
Who pays the driver, and how?
You pay your driver’s fee directly to them, when you meet at pickup. It is not paid through FurShipper. Agree the payment method with your driver in your chat.
Does FurShipper hold my money until delivery?
No. FurShipper doesn’t hold the driver’s fee. Your booking fee is charged at checkout and is used to run the platform. Protection comes from verified drivers, PIN handoffs and our refund and guarantee policies.
Is my card information safe?
Card details are entered into our payment provider’s secure form (Stripe) or you pay with PayPal. FurShipper never sees or stores your full card number. If you choose to save a card, only its brand and last four digits are shown to you.
When am I charged?
Only when you complete checkout after accepting a bid. Posting a listing and receiving bids is free.
How do the PINs protect me?
After checkout you get a pickup PIN and a delivery PIN, viewable only in your account. Give the pickup PIN to your driver in person when they collect your pet, and the delivery PIN to whoever receives your pet. Your driver enters it in the app to prove the handoff. Never share a PIN before the moment of handoff.
What if a driver asks me to pay early or outside the agreed way?
Don’t pay before pickup, and don’t share your PINs early. Report the driver through Help & Support, under the Safety category.
Can I pay by card and PayPal?
Yes, when both are enabled at checkout you can choose either.
Where can I see my receipts?
Open Billing in your account to see every payment and download an invoice.
What if I’m charged the wrong amount?
Open a ticket under Payment with your order number. We’ll review it and correct it.
What happens if I cancel?
Depending on timing, you get a refund to your card, a booking credit, or no refund. See the Refund Policy and Canceled Shipments Policy.
Are payments and my account protected?
Yes. Payments are processed by Stripe or PayPal. Your account is protected by your password, and you can also sign in with Google. Phone numbers and email addresses in chat are blocked until you have booked, so conversations stay on FurShipper.
What Makes These Secure Payments, Specifically
FurShipper secure payments rely on Stripe and PayPal doing the actual card handling (your number never touches our servers, only a token does.
The one payment that isn’t processed by FurShipper at all is your driver’s fee, paid directly at pickup. That’s intentional: it keeps FurShipper out of a cash exchange it has no reason to be part of.
If a charge ever looks wrong, the fastest fix isn’t disputing it with your bank first), it’s opening a ticket under Payment, since we can usually see and correct the issue faster than a card dispute resolves.
Further reading: Stripe’s security overview.
Questions? Open a ticket from Help & Support in your FurShipper account and include your order number (for example FS-000123). FurShipper operates in the United States only.