Troubleshooting Common Problems

Quick answers to the questions we hear most from drivers.

I can't see any available deliveries.

Confirm your account status is Approved under Verification, and that your subscription is active under Billing — both are required before listings appear.

My bid disappeared or shows as Invalidated.

This happens automatically if a required document expires or your eligibility changes. Check Verification for anything flagged, then place a new bid once resolved.

The pickup or delivery PIN isn't working.

Confirm you're entering the exact digits the customer gave you — PINs are case- and character-sensitive. If it still fails, open a "Booking" support ticket.

I can't log "In Transit."

You must confirm "Payment Received" first — go back and log that trip event once you've collected your fee from the customer.

My subscription payment failed.

Open Billing and update your payment method — bidding reactivates as soon as your subscription is active again.

A customer isn't responding after I placed a bid.

Bids don't expire immediately, so some wait is normal. If a trip is time-sensitive and you need to withdraw, do so from My Bids and pursue other listings.