Contacting Support — Opening a Help Ticket

Reach the FurShipper team directly for anything account, booking, or payment related.

1. 1
   Open Help & Support from your sidebar.
2. 2
   Click New Ticket.
3. 3
   Choose the closest category: Booking, Payment, Payout, Verification, Cancellation, Refund, Safety, Technical Issue, or Other.
4. 4
   Write a clear subject and description, referencing a specific booking if relevant.
5. 5
   Submit — replies from our team appear directly on the ticket, and you’ll be notified when there’s an update.