Requesting a Delivery Time Extension
If a trip is running behind schedule, let the customer know and request more time right in the app.
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From the booking’s detail page, click Request Extension.
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Enter a new estimated delivery time, later than the currently committed time.
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Submit — the customer is notified and can approve or reject it from their side.
Important
Only one extension request can be pending at a time — wait for the customer's response before submitting another.
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