Contacting Support — Opening a Help Ticket

For anything this guide doesn't cover, our support team is one ticket away.

1. 1
   Open Help & Support from your sidebar.
2. 2
   Click New Ticket.
3. 3
   Choose the category that best fits your issue: Booking, Payment, Driver, Cancellation, Refund, Safety, Technical Issue, or Other.
4. 4
   Add a clear subject line and describe the issue in detail — if it relates to a specific delivery, attach it to the ticket.
5. 5
   Submit — you’ll be notified as soon as our team replies, and can continue the conversation right on the ticket page.