Tracking Your Delivery & Messaging Your Driver

Every accepted booking gets its own private conversation with live status updates.

1. 1
   Open Messages from your sidebar to see every active conversation.
2. 2
   Select a conversation to see the full thread — driver info, ride details, and pet details in the side panel.
3. 3
   Type a message any time to reach your driver directly. For your safety, phone numbers and emails can’t be shared through chat until it’s genuinely needed.
4. 4
   Automatic status cards appear in the thread as your driver logs progress (en route, picked up, in transit, delivered) — no need to refresh.
5. 5
   Once your driver has your live location enabled, you can follow their progress on the map from your delivery’s detail page.